Privacy Policy

Private Hotel Pty Ltd (the Company) owns, operates and manages Battery Point Manor as listed on our website www.batterypointmanor.com.au. The Company is committed to ensuring your personal information is protected. The Company understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. It will explain how we manage your personal information.

The information we collect about you - The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, credit card details, payment and transaction details/history and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you.

How personal information is collected and held - We may collect your personal information in relation to your interactions and transactions with us. This includes; making a purchase at a hotel or making a hotel reservation online; participating in a promotion, competition, or survey; using your number or associated identifiers such as payment cards; registering for services; using related digital services. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our third party service providers. We implement a range of measures to protect the security of that personal information.

How we use your information and who we may disclose it to - The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. The Company uses the information you provide to us to help you access the services or acquire the goods that the Company provides more easily. We also use personal information to administer, improve our products and services and tailor them to your interests. We may also send you marketing material about products and services we believe are suited to you and your interests and communicate with you using social media channels and platforms. If you do not wish to receive any of this material you may simply choose "unsubscribe" from our mailing list or contact us using the details below, and no further material or communications will be sent to you. The Company engages certain trusted third parties (including data hosting and processing companies, and information technology providers and operators of social media channels and platforms) to help us provide, improve and promote our services and communicate with our customers. The Company will not disclose your personal information for purposes or to parties other than those outlined above without your consent.

User generated content - If you post reviews or comments on the site, you grant the Company and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant the Company and its affiliates and sub licensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

Competitions - From time to time, the Company may conduct competitions on its website. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from the Company, the information we collect from your entry in the competition is not used for any purposes other than the competition.

Storage and security of your personal information - Any personal information that we collect about customers, including email addresses, will be kept in the Company's database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing membership. The Company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure. The internet is not a secure environment. If you use the internet to send us any personal information, the Company will not be liable for events arising from unauthorised access to your information.

Accuracy of your information - Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.

Contact us - We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email at bookings@batterypointmanor.com , or by mail addressed to:

Privacy Officer
Battery Point Manor
PO Box 158, Battery Point TAS 7004

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.

If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).

The Company reserves the right to change this privacy policy at any time. The Company will notify any changes by posting an updated version of the policy on its website.

Battery Point Manor undertakes the following:

Build and Maintain a Secure Network by installation and maintenance of a firewall configuration to protect data and does not use vendor-supplied defaults for system passwords and other security parameters. 

Protect Cardholder Data by protecting stored data and encrypt transmission of cardholder data and sensitive information across public networks. 

Maintain a Vulnerability Management Program by using and regularly updating anti-virus software and developing and maintaining secure systems and applications. 

Maintaining Strong Access Control Measures by restricting access to data by staff, assignation of a unique ID to each person with IT access, and restrict physical access to cardholder data.

Regularly Monitor and Test Networks by tracking and monitoring all access to network resources and cardholder data and regularly testing security systems and processes.